Refund Policy

Here’s a professional refund policy you can use for your Shopify store Lumio. You can customize the details (like timeframes and conditions) to fit your business model:

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Lumio Refund Policy

At Lumio, we want you to love your purchase. If for any reason you are not completely satisfied, we’re here to help.

Returns

• You may request a return within 30 days of receiving your order.
• Items must be unused, in the same condition you received them, and in the original packaging.
• Proof of purchase (order confirmation or receipt) is required.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5–10 business days.
• Shipping costs are non-refundable.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at support@lumio.com.

Non-Returnable Items

• Gift cards
• Sale items (unless defective)
• Personalized or custom products

Shipping Returns

• To return your product, please mail it to:
  Lumio Returns Department
  [Insert your business address here]

Customers are responsible for paying return shipping costs unless the item is defective or incorrect.